Refund policy

Return & Refund Policy

At our online shop, we are a small business that takes great care with every order. Because we operate on a smaller scale, returns and refunds have a more significant impact on our ability to continue serving customers. For this reason, all return and refund requests are reviewed individually on a case-by-case basis.

Eligibility

Items must be unused, in their original condition, and in the original packaging (including all tags, labels, and accessories) unless otherwise stated.
Requests must generally be submitted within [5 days] of the delivery date.
Proof of purchase (order number or receipt) is required.
Certain items may be marked as final sale and are not eligible for return (these will be clearly noted at the time of purchase).

How to Request a Return or Refund

Contact us with your order number, the item(s) you’d like to return, and a brief explanation of the reason.
We will review your request individually, taking into account the circumstances, the condition of the item, and the costs involved for a small business.
If approved, we will provide return instructions. You will typically be responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

Refunds

Approved refunds will be issued to the original payment method.
Processing times may vary. We aim to process approved refunds as promptly as possible once the returned item is received and inspected.
Shipping costs are non-refundable except in cases of our error.

Important Notes for a Small Business

Because returns and refunds represent a real cost to us in time, materials, and lost sales opportunity, we carefully evaluate each request. We appreciate your understanding and ask that you only request a return when necessary. We are always happy to help resolve issues and will do our best to find a fair solution.

If you have any questions about this policy or need assistance with an order, please reach out to us. Thank you for your support.